Bereavements Services Offices have moved over to a centralised telephone and email system.
All calls should now be directed to 0121 216 2000 and emails to firstname.lastname@example.org
FBEC would suggest that, if you are sending an email enquiry, you should include BRANDWOOD END in the subject line.
There are several options when you ring, opening times, genealogy/finding a grave will be directed to www.birminghamburialrecords.co.uk (The grave records service is a chargeable service. This is for burials up to 2015 if after that date it will advise which option to go to. )